Frequently Asked Questions
You may contact our Customer Service team via email at email@example.com .
Or you can call us at 1-866-326-6718. A Customer Service representative will be available to assist you from 9:00AM to 4:30 PM PST Monday through Friday (excluding Federal Holidays).
How will I know that my order has been received by Toyo Tires and is being processed?
You will receive a Toyo Tires order placement confirmation e-mail with your order number and order detail. Once your order has shipped an order shipment confirmation email will be sent with your order number, order detail and UPS tracking link.
If you have additional questions, e-mail our Customer Service team at firstname.lastname@example.org .
Or you can call us at 1-866-326-6718. A Customer Service representative will be available to assist you from 9:00AM to 4:30PM PST Monday through Friday (excluding Federal Holidays).
How long will it take to get my order?
We make every effort to ship orders within 24 to 48 hours from receipt of order (excluding weekends and holidays).
What shipping options are available?
At this time all Toyo Tires shipments are sent via UPS Ground to locations in the United States, UPS Standard to Canada or UPS Worldwide Expedited to locations outside of North America.
• United States Addresses: Please allow 3-5 business days for delivery of in-stock items within the continental U.S. Please allow up to 7 days for delivery of in-stock items to Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands.
• Canada Addresses: Please allow for 7-10 business days for delivery of in-stock items.
• Address outside North America: Please allow for 10-15 business days for delivery of in-stock items.Note: Remote locations may require additional time in transit.
If you require expedited shipping services please contact our Customer Service team at 1-866-326-6718 between 9:00AM to 4:30 PM PST Monday through Friday (excluding Federal Holidays). Additional shipping charges will apply.
How are shipping charges calculated?
Shipping charges are based on UPS daily rates, using calculation of weight, measurement of the products, the ship-to postal zone of the package(s) and along with the shipping method selected.
Will I be charged sales tax on my Toyo Tires purchases?
Toyo Tires is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Toyo Tires orders will include sales tax when shipped within Washington State.
Can I order by check/cash/money order?
Unfortunately, Toyo Tires is only able to accept Visa, MasterCard, American Express and Discover. We are unable to accept orders over the phone or through the mail. Please note that our prices are quoted in U.S. Dollars.
When is my credit card charged?
Credit card transactions are completed at the time of the shipment of materials.
Is my personal information secure?
The information we collect for order processing or from inquiries is not shared
with any other company or website. Your information is only used to contact you
when necessary. Credit Card information is only used to bill you for products
and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
What is your cancellation policy?
Due to our commitment to process orders quickly, once your order is submitted, our warehouse is notified to pick and pack your order for shipment. It may not be possible for your order to be canceled or changed once your order is submitted, including address changes. We apologize for any inconvenience this may cause.
Please contact us at email@example.com or call us at 1-866-326-6718 to verify the stage of your order. A Customer Service representative will be available to assist you from 9:00AM to 4:30PM PST Monday through Friday (excluding Federal Holidays).
What is your Policy on Returns & Exchanges?
If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping and a 5% restocking fee) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. The customer is responsible for any additional shipping and restocking charges associated with an exchange. We regret we cannot refund delivery charges for returns or exchanges. If merchandise is opened and/or unable to be resold, no refund will be issued. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Toyo Tires. Please contact us at firstname.lastname@example.org to make arrangements.